Effective Date: [Insert Date]

Computer Service Solutions (“CSS”, “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services, including managed IT services, web hosting, and Microsoft Office 365 hosting.

By accessing or using our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information:
    Your name, email address, phone number, billing address, organization details, and other identifiers necessary to deliver our services.
  • Technical Information:
    Data such as IP addresses, device details, browser types, operating systems, and access logs.
  • Service-Specific Data:
    Information related to Office 365 accounts, web hosting configurations, and IT infrastructure.
  • Payment Information:
    Financial details required for billing and payments, processed securely through trusted payment gateways.

2. How We Use Your Information

We use your information to:

  • Provide and improve our services, including managed IT solutions, web hosting, and Office 365 support.
  • Process transactions and send service-related communications.
  • Enhance security and monitor for unauthorized access.
  • Comply with legal and regulatory obligations.
  • Customize your experience with our services and deliver relevant updates.

3. How We Protect Your Information

We implement industry-leading security measures to safeguard your data, including:

  • Encryption of data in transit and at rest.
  • Multi-factor authentication (MFA) for administrative access.
  • Routine vulnerability assessments and penetration testing.
  • Compliance with frameworks such as GDPR, HIPAA (if applicable), and CCPA.

4. Information Sharing and Disclosure

We do not sell or share your personal information with third parties for marketing purposes. However, we may disclose your data:

  • To trusted service providers and partners, such as Microsoft, strictly for delivering services.
  • As required by law or in response to valid legal processes.
  • To prevent fraud or unauthorized activities affecting our systems.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access, correct, or delete your data.
  • Restrict or object to processing.
  • Data portability.
  • Withdraw consent where applicable.

To exercise these rights, contact us at [Insert Contact Email or Phone].

6. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

7. Cookies and Tracking

We may use cookies and similar technologies to enhance your experience and analyze site performance. You can control cookie preferences through your browser settings.

8. Third-Party Services

Our services may include integrations with third-party providers like Microsoft. These providers have their own privacy policies, and we encourage you to review them.

9. International Users

If you access our services outside the United States, your information may be transferred to, stored, and processed in the United States or other countries. By using our services, you consent to such transfers.

10. Policy Updates

We may update this Privacy Policy periodically. The “Effective Date” at the top of this page indicates the latest revision. Continued use of our services indicates your acceptance of these changes.

11. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us:

Computer Service Solutions
10640 Main St Suite#105 Fairfax, VA 22030
703-352-8076
css@cssva.com